Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Elloughton | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Elloughton is a GPhC registered online pharmacy weight loss clinic serving Elloughton and the surrounding areas of the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through our online pharmacy service. Our services include online consultations, weight loss treatment prescriptions, and next-day medication delivery (within 1 working day of pharmacist approval).

For all privacy-related enquiries, please contact us using the details provided at the end of this policy.

2. Data We Collect

To provide you with safe and effective pharmacy services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Home address, email address, telephone number
Health data: Medical history, current medications, weight, BMI, consultation responses, and any information relevant to your weight loss treatment
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communications data: Records of any messages or correspondence with our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate
To process and fulfil your medication orders with delivery within 1 working day of pharmacist approval
To communicate with you regarding your treatment, orders, or account
To maintain accurate medical and dispensing records as required by pharmacy regulations
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand site traffic and user behaviour in an anonymised form
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

Prescribing clinicians or partner healthcare professionals involved in your treatment
Delivery and logistics providers to fulfil your medication orders
Secure payment processing providers
IT and software providers who support the operation of our platform
Regulatory bodies such as the GPhC, NHS, or law enforcement where legally required

All third-party partners are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Payment data is retained only for as long as necessary to process your transaction and meet legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All health data is encrypted and stored on secure servers within the UK.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Elloughton
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If we are unable to resolve your concern to your satisfaction, you have the right to raise the matter with the relevant supervisory authority for data protection in the United Kingdom.